FIMS Support

"NPO really listens to its customers.
They provide technology solutions, it’s been a positive experience.
It’s hard to ask for more than that"

--Kirk Demyan -- Greater Harrisburg Foundation

FIMS support is a comprehensive program that provides foundations the resources for enhancing their knowledge about FIMS. Not only are FIMS support staff available for telephone and e-mail support throughout the day, but NPO assigns each client a key supporter who becomes familiar with that client's particular needs.

The key supporter assigned to your foundation during software implementation usually is the foundation's main contact for all FIMS-related support during the implementation stage. We have found the key supporter’s role to be an invaluable tool for foundations, as both the foundations and NPO can build on the relationship as the foundation moves into more advanced features of FIMS.

During the implementation phase, your key supporter assesses the financial management structure of your foundation: cash flow, accounting techniques, pools, administration fees, spending policy and other financial management areas. This helps your key supporter assess how to maximize the benefits of FIMS in such areas as coding funds, designing the general ledger, setting up pools, coding administration fees, designing initial fund and/or financial statements and designing a sample gift acknowledgment letter.

After devising an implementation schedule and installing FIMS at your foundation, your key supporter trains and educates the staff on how to maximize FIMS at your particular foundation. We help you through the more complex FIMS tasks, such as entering/posting vouchers and checks, reconciling/allocating in the fund and account tracking system, and running spending policy, the first time you perform them.

Please call 603-224-6766 for FIMS Support, or log into the Client Portal to use our online request form.